It is anticipated that the Covid 19 outbreak will result in a spike insolvencies in the UK and it goes without saying that this means that a very considerable number of suppliers to companies or sole traders will have been left as unsecured creditors, likely to receive a fraction only (or nothing at all) of what they were owed for goods or services supplied.
It’s easy, when things are going well and you have a customer who is taking a sizeable part of your output, to forget that things can change very rapidly, even if that buyer may seem immune to insolvency (think Polly Peck and Equitable Life, to name two of many). So what should the careful supplier, who may possibly have too many eggs in one basket, be doing to mitigate the risk to it of an important customer becoming an Insolvency Service statistic?
First, “Make Sure” there is a contract (which might be your standard terms and conditions, a bespoke contract or a combination) in place with your customer (if you are having to contract on a customer’s purchase terms, do your best to agree terms to protect your position for payment/insolvency etc.). The contract should:-
Next, “Manage” payment of sums due to you pro-actively, and with continual sensitivity to what is going on at the customer end. This may be particularly onerous for smaller businesses, but cash-flow is your life-blood. Ensure your contractual payment terms are adhered to tightly, and be ready to chase any late payment with polite but firm reminders and notifications, with mention of consequences, such as interest, suspension or termination, as the issue escalates. Consider at what point you need to invoke suspension provisions, if you have them, or even termination provisions; this may mean loss of an important customer but such a customer is of no use if they are not paying.
And finally “Monitor”. The price of your own success or even survival is constant vigilance. Be alert and aware as to whether the relationship with your customer is changing. Are there any warning signs, such as hitherto reliable payments becoming erratic? Have you heard anything “on the grapevine” from other suppliers, chance remarks from your contacts at the customer and so on which might suggest all is not well? Is there anything on the internet or otherwise in the public domain that might indicate problems? Although records at Companies House, which are now readily publicly available, may not help much, the state of the Charges Register of the customer may give you a feel for its indebtedness and bank commitments. You can also get details of windings-up at the Companies Court too, but it may be too late to do anything at this stage.
A major risk of selling and trading is and will always be that you don’t get paid. It’s impossible to eliminate that risk. But, even as the good times roll, don’t be lulled into a false sense of security, be aware of the risk, and apply the three Ms. They might just avoid a financial disaster for you.