31 May 2012 #Employment
After winning the Acute Healthcare Organisation of the Year award how did Torbay hospital thank its staff? By giving them a Kit Kat. Strictly speaking, a voucher for a Kit Kat with a message to "take a break" along with their latest payslip. With some members of management apparently receiving a free slap up meal, unsurprisingly, some staff members were left feeling quite insulted. 30 staff members even complained to their union, GMB. Torbay hospital has insisted that the gift has been misinterpreted.
Thanking your staff for their efforts can lead to increased motivation and greater productivity but this goes to show that thanking your staff in the right way is clearly vital or it could backfire!