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Greggs employee was unfairly dismissed following scone incident

27 July 2011 #Employment

A manager who was sacked from her job at a Greggs bakery store in Glasgow has won her unfair dismissal claim against the shop, and been awarded £23,000 in compensation.

The Claimant, Suzanne Hamilton, had worked as a manager for Greggs for 26 years. She had a clean disciplinary record until she was forced to either resign or be demoted following an incident involving a packet of scones.

Ms Hamilton was accused of stealing the pack of 4 scones (worth £1.50) and giving them to an elderly customer. Ms Hamilton denied this, explaining that the customer had been confused and was shouted at by another Greggs employee. Ms Hamilton had stepped in and taken his money and given him the scones. She then put the money in the safe and kept the customers change separate to return to him the next time he came into the shop.

Ms Hamilton was suspended following the incident for failing to follow cash procedures, and was eventually told that she must accept a demotion or hand in her resignation. She chose to resign after her appeal was not upheld.

The Glasgow Employment Tribunal agreed with Ms Hamilton that she had not stolen the scones and that she was a truthful witness. The Respondent`s records were held to be reliable or comprehensive. They therefore found in Ms Hamilton`s favour.
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